BLACK VIRTUAL SOLUTIONS
Black Virtual Solutions is a premier virtual call center where customer service professionals answering support calls are in various locations - either people working from home or different offices. As an independent customer service PARTNER (CSP) working under BVS, you will be a customer service professional, not a telemarketer. Our clients are Fortune 500 companies attracted to work-from-home professionals who will provide support to their customers in various time zones. This, in return reduces their overhead cost of a central office.
You are never alone with Black Virtual Solutions! You are your own BOSS, but you are not alone! Other customer service PARTNERS are just a click away and ready to connect if you have any questions, want to exchange helpful tips, or just need support from someone who understands. BVS has partnered with Arise, where you’ll utilize the Arise Portal and their CSP certification programs. The Arise University consist of online eLearning courses, self-study, and virtual classroom learning sessions. You complete the eLearning courses at your own pace, take quizzes to check your progress, and repeat courses anytime you want to refresh your knowledge. BVS does not discuss the results of the Voice Assessment. You will NOT be able to enroll into any client programs for 90 days if you fail the Voice Assessment. After 90 days, you will be able to express interest and take any required assessments for available client programs.
Comfort and experience with common computer programs such as web browsing, email, and instant messaging software is NECESSARY as well as the ability to download and install software and follow written instructions to trouble shoot issues on your own. Possessing a positive and professional attitude with a strong desire to help people, being self-motivated and driven to succeed, displaying excellent communication skills and a pleasant personality, and being able to handle a high volume of calls daily without losing enthusiasm is a MUST.
Whether French or Spanish is your native language or a second language you’ve become fluent in, you can leverage it to increase your earning potential from the comfort of your own home. Black Virtual Solutions can provide you with opportunities providing customer service to prestigious clients who are in need of French bi-lingual and Spanish bi-lingual support services (as well as English only). Those interested should have confidence in speaking, writing, and understanding French and Spanish.