FAQs

Q: Do you have to be a legal resident of the United States?

A: Yes. Black Virtual Solutions requires that all individuals seeking to become CSP must legally reside in the United States and be legal to work within the United States. However, Arise has made a business decision to not support the provision of services from the following states: Puerto Rico, California, Connecticut, Maryland, Massachusetts, New York, Oregon, or Wisconsin.

 

Q: What does the work involve?

A: You will choose the client you wish to service. The work typically consists in taking inbound customer calls involving customer service. There can be an element of sales involved. Opportunities will be given to you once you have completed the Admissions process.

 

Q: What is the minimum age to become a virtual agent?

A: You must be 18 years old or older at the time to apply with Black Virtual Solutions.

 

Q: I am interested in employment with Black Virtual Solutions. How do I apply?

A: The first step is to start the admissions process. Complete the background check (varies by state and/or country).

THE ADMISSIONS PROCESS

  • Create a profile to begin the admissions process. When asked for CSP who referred you enter “1185517”.

  • It is at the point that you have the opportunity to join Black Virtual Solutions, LLC as a Customer Service Personnel (CSP). By partnering with Black Virtual Solutions, LLC we take care of all the expensive legal fees for you.

  • Login to the Arise portal and click on “Join an Arise Affiliated Corporation”.

  • Next, you will need to enter the EIN 473721494 and click on the “Magnifying Glass” icon. Black Virtual Solutions, LLC will populate in the “Name of Corporation” field. The CSP then needs to confirm that this is the name of the Independent Business (IBO) that they wish to join.

  • In the “Agreements” section, next to the View and Sign arrow(s), click on “View”.

  • You MUST read the waiver and, if acceptable, click on “I Accept”.

  • Then, click “NEXT” – and you should see an “In Process” status next to the “Join an Independent Business in the Arise Network”.

  • Once Black Virtual Solutions, LLC has successfully accepted your request to join our IBO, you will then Express Interest in an opportunity AND you have officially met the initial qualifications required for you to move forward with the enrollment process.

  • Once interest is expressed as an opportunity, you start the Assessments– You must complete all required assessments to demonstrate you have the necessary skills. This step consists of a battery of questions that assess whether you are the right match for the application you are interested in. Stimulation exercises will also be a component.

    • Voice Assessment– The Voice Assessment is a short three- minute vocal test that you can take from the comfort of your home. All you need is access to a telephone and a quiet environment. Please read the instructions carefully.

    • Self-Assessment– This step identifies criteria required this program. You must meet all the criteria in order to be eligible for this opportunity.

    • Technical Check– The check determines if your computer meets the unique technical requirements that you must meet in order to use client-required software to service the opportunity you are enrolling in. IMPORTANT: This check can be performed with only a computer running Microsoft Windows and either Microsoft Internet Explorer or Google Chrome browser.

    • Program Assessment– The step consists of a battery of questions that assess whether you are the right match for the application you are interested in. Stimulation exercises will also be a component.

  • Enrollment– Begin the enrollment process. You will identify the course time you would like to attend, and can now review the details of the opportunity and make a final decision about the opportunity.

  • Start-Class– This is the required work that must be completed prior to the start date of the client program. Once you exit the enrollment process, you will be able to access the required work from the opportunity banner from the main menu.

* You may CANCEL your enrollment for any opportunity prior to paying for the class. You may re-start enrollment if seats are still available.

*You will have 48 hours to complete assigned assessments and pay the initial cost for client certification course to successfully enroll into client specific opportunity.

If an assessment in the registration process is unsuccessful, you will not be able to continue. The dashboard may reflect this unsuccessful notice with details, but if not, you may email admissions@blackvirtualsolutions.com. Please include your CSP ID number, full name, email address, mailing address and phone number in all email communications.

 

Q: How long will it take before I start making money with Black Virtual Solutions?

A: The Admissions process can be completed in as little as three to five days! Certification courses required to service a particular client can take between two days and several weeks to complete. Once you join our Virtual Services Corporation and obtained the certifications, you are then eligible to begin earning income by servicing that client. You can begin working from home and earning REAL money in as little as 21 days.

 

Q: How many hours may I work?

A: You can work as many hours as you desire. However, there is a minimum of 20 hours per week. We have work from home opportunities for CSP’s to service 24 hours a day, 7 days a week. The hours available for a specific client will be outlined in the Opportunity Announcements you receive once you complete the Admissions Process.

 

Q: Why is a background check required and what are the deciding factors to continue with the process?

A: Both Black Virtual Solutions and our clients have high standards. Client Support Professionals (CSPs) provide key services for each client program and have access to confidential information; therefore a background check is required to ensure that each potential CSP’s identity is confirmed and free from criminal history.

Black Virtual Solutions does not allow anyone to service a client program who was convicted, pled guilty, pled no contest, or had adjudication withheld to any felony or certain misdemeanor charges; including but not limited to theft, fraud, identity theft, or other similar violations.

 

Q: When can I see what clients’ programs are available?

A: Whenever a new work from home opportunity is available, it is posted in the Arise portal. The posting of course schedules vary by program and can be seen at any time once they have been posted in the Arise portal. Kindly note that you are only able to view class details that are available to your company and do not present any conflicts with additional enrollments.

 

Q: What times during the day do classes typically run?

A: Live classes most often run at 9:00 am EST and 7:00 pm EST. Additional times may also be available depending on the class.
 

Q: I accidentally enrolled in the wrong course time, can I switch the time?

A: Changing the course time is not guaranteed as it is subject to availability. We strongly suggest that you not enroll in any opportunity until you are 100% sure that the course time is the correct one.

 

 

Q: What is the Course Drop Policy?

A: Course drop policy will be enforced when you have dropped an opportunity in which you have already enrolled and paid for. After dropping the opportunity you will become ineligible to express interest in a new opportunity for a period of 30 days after the course drop.

 

Q: How do I contact the Technical Support Desk?

A: The Technical Support Desk may be reached by logging into the Arise portal and following the “Support” link in the top, right-hand corner. Once connected, the Virtual Assistant (AVA) will be prompted and ready to respond to your question(s). If AVA is unable to offer the assistance needed, a chat window will be made available, allowing for immediate conversation with one of our live support team members.

 

Q: How will I be paid?

A: You will be paid every Friday of every week via direct deposit. If that Friday is a National Holiday, your paycheck will be processed the business day beforehand. If you prefer us to mail you a check we can. We are not responsible if check does not reach you. A $30.00 check stop fee will be deducted from your pay if you should lose or not receive a check. We do offer USPS Certified Mail or Priority Mail for $6.99 to mail a paycheck for peace of mind. Or we do offer free standard mailing.

 

Q: How will I get my income tax information?

A: You will be receiving 1099 as an Independent Contractor to file your tax return.

 

Q: Must I pay any weekly/monthly fees to service under Black Virtual Solutions?

A: Yes, Black Virtual Solutions deducts a bi weekly $10.00 platform fee and Arise deducts a bi weekly $19.95 platform fee. NOTE: NO other deductions, fees, or percentages will be taken from the hourly wages OR commissions earned by the customer service professional (CSP).

 

Q: Is there a Referral Program?

A: Yes, Black Virtual Solutions, LLC offers you $50 for every CSP you bring in as long as they use your CSP ID.

Invest in You.

Registering to use the Black Virtual Solutions platform, is inexpensive. See the breakdown of costs listed below.

 

Background Check • $7.95

High – speed Internet • $50*

Phone Equipment – Keypad & VoIP/ Gaming Headset • $35 – $100*

Dedicated Service Phone Line • $18*

Client Program Certification Course • $19.99 – $249*

 

* prices may vary by location and service provider.

The Equipment & Computer Systems Needed to Use the Black Virtual Solutions Platform

Computers

 

Home Office Requirements

A desktop/tower computer with a separate monitor is recommended.

Note: All-in-one computers and Apple Mac computers may not be compatible with some client programs. Please refer to the opportunity announcement for additional requirements. Dual boot machines, Netbooks, and Tablets are prohibited from use.

 

Accessories

Each of the below accessories is required:

 

1. USB headset with microphone (required for Certification)
Logitech, Plantronics, Microsoft, or similar brands recommended.

 

2. Hard-wired Telephone and headset (required for Production)
Plantronics T10 or similar recommended.

 

Software

  1. Internet Browsers
    Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10
    Mozilla (Firefox 14 to 42) both Windows and Mac
    Safari 8 or 9 (Apple Mac only)
    *Please note that Google Chrome Browsers are not compatible with the Black Virtual Solutions platform.

  2. Microsoft Security Essentials for Windows
    Other security software may be incompatible and should be avoided. Technical support may be refused if your company’s software configuration is not compatible with the Black Virtual Solutions platform or is determined to cause incompatibilities with client required servicing software.
     

Note: Your business is responsible for maintaining the security and reliability of its equipment.

 

The following items are considered security risks to the Black Virtual Solutions platform and, upon detection, may subject your company to the suspension or termination of its MSA or SOW:

  • Malware infected software
    • Virtualized Operating Systems (ie: VMWare, Parallels, etc.)
    • Non-Black Virtual Solutions provided VPN software or Proxy settings
    • TOR or other privacy software

  1. Client Program Specific Requirements
    Please note that Client programs may have additional or increased system requirements. Please refer to the opportunity announcement for additional information once the registration process has been completed.


Internet and Phone Service Providers


1. Hard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection.

Note: The use of wireless connections to access any Black Virtual Solutions system at any time is prohibited, even if the connection is encrypted. Connectivity to the Black Virtual Solutions platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported.


2. Hard-wired landline telephone service

Note: Unless stated otherwise in the opportunity announcement, most client programs are compatible with the following types of services: POTS (plain old telephone service), cable telephone, digital service, or business class VoIP. The service should be connected directly from the wall to your telephone. Softphones and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. The servicing telephone line should not have voicemail, fax, or other features on the line (other than long distance, if necessary).


OS and Browser System Requirements

Operating System
Windows 7, Windows 8/8.1, NEW Windows 10
MAC OS X 10.10 Yosemite

Standard Connection and Speed
Hard-wired connection. No wireless


Software

  • Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10 (pop-up blocker turned off, allow pop-ups)

  • Mozilla (Firefox 14 to 42) both Windows and Mac

  • Safari 8 or 9 (Apple Mac only)

  • Please note that Google Chrome Browsers are not compatible with the Black Virtual Solutions platform.

Full System Requirements for MAC and PC

In order to use the Black Virtual Solutions platform, below are the minimum system requirements your equipment must meet:

CPU Speed: 1 GHz dual-core processor or better 1 GHz dual-core processor or better

Memory: 2 GB of RAM or better 2 GB of RAM or better

Operating System: Windows 7, Windows 8/8.1 and NEW! Windows 10 MAC OS X 10.10 Yosemite

Standard Connection and Speed:

Hard-wired connection (no wireless)
Minimum 3.0mbps download
Minimum 1.0mbps upload
Minimum Latency
Threshold: 150 milliseconds (ms)

PLEASE NOTE THAT THESE REQUIREMENTS ARE MINIMUM REQUIREMENTS FOR THE USE OF THE BLACK VIRTUAL SOLUTIONS PLATFORM ONLY. CERTAIN CLIENT PROGRAMS MAY HAVE INCREASED OR ADDITIONAL REQUIREMENTS. PLEASE REVIEW ALL OPPORTUNITY ANNOUNCEMENTS CAREFULLY FOR DETAILS REGARDING SUCH REQUIREMENTS.